Clear guidelines to ensure a smooth working relationship.
Tasks, expected outcome, deadline and package must be agreed before work starts.
Unused monthly package hours expire at the end of the billing month unless agreed otherwise in writing.
Hours above the package limit are billed at R250/hour unless a different quote is agreed in advance.
Work outside the agreed service scope may require a separate quote.
Complex projects should be quoted separately rather than being forced into an hourly package.
Urgent work may be subject to a separate rush fee or revised deadline, agreed before work begins.
Payment due date and method are stated on the invoice. Ongoing work may be paused if accounts are overdue.
Clients must provide accurate information, access and documents needed to complete the agreed work.
All client business information and documents are treated as confidential and handled responsibly.
Reasonable corrections due to AdminFlowSA errors are addressed. New instructions or major changes may count as additional work.
We guarantee professional effort and agreed deliverables, but cannot guarantee sales, profit, tax outcomes or other results outside our control.
AdminFlowSA may pause ongoing work when an account becomes overdue, subject to agreed client terms.